Our Account Management and Member Support teams reside in our Mission Control center. Total client happiness (TCH) is the sole mission of our Account Managers and Account Coordinators, who:
To fully customize the member experience and gauge your wellness program’s ongoing performance, you have access to all of the same reports and admin tools that our Account Management teams do. We don’t hide anything from you (except HIPAA-restricted PHI, of course). What you see is what we see, and it’s how we measure our success (and work together to improve your wellness program over time)
We’ll do all of the heavy lifting (and completely run your program for you if you prefer). But YOU remain in full control and can pull all the levers we can pull to drive engagement.
How many members are engaging, in what areas of the program, over what time frame, with what level of persistency, and with what outcomes? You’ll see all of this in real-time, in your own personalized Admin Portal. Looking for a summary dashboard? Just check out your customized Reporting Cockpit.
Oh, and if you ever need anything, we’re just a click or call away.