Our account teams reside in the Mission Control Center. Client happiness is the sole mission for our Mission Control Specialists, who:
To control the member experience and gauge performance, clients have access to all the same reports and admin tools that our account teams do. We don’t hide anything (except HIPAA-restricted PHI, of course) from clients. What you see is what we see, and it’s how we measure the success of our account teams.
Clients are in full control and can pull all the levers we can pull to drive engagement.
How many members are engaging, in what areas of the program, over what time frame, with what level of persistency, and what are their outcomes? You’ll see it all in real-time, in your own personalized admin portal. Looking for a summary dashboard? Just check out your customized Cockpit.
Oh, and if you ever need anything, we’re just a click or call away.