For our individual members, TCH means quick-and-thorough service with a smile (emoticons encouraged). And with first-response times more than four times faster than industry average, and a 98% satisfaction rating on support tickets, we can confidently say our members enjoy TCH on a daily basis.
For our employer clients, TCH means meticulous attention to detail, proactive consultation, and unyielding strategic support. ”Maintaining” your wellness program isn’t nearly good enough – we pride ourselves on delivering anticipatory, consultative service to minimize your burden in employing a robust wellbeing strategy. Your job is already complex, and you’re already plenty busy. Our job is to energize the program and maximize engagement for years on end, and the only way to do that is with top-notch, white-glove service that’s delivered by creative, nurturing problem-solvers.