We don’t serve thousands clients that we hardly remember the names of. Instead, we provide white-glove service with proactive and consultative account management, as well as top-notch member support, making each client feel like a big fish in a small sea! Total Client Happiness (TCH) has always been our highest priority. To put things into perspective, our Customer Success team is the largest team in the company, whereas most vendors are heavily loaded in sales and marketing.
So, what does TCH mean to us? For our individual members, it’s quick, thorough service and a seamless, enjoyable user experience. We also have a zero-bug policy — rather than pushing hundreds of software bugs to the side, our quality assurance (QA) and development teams are committed to maintaining our 98% satisfaction rating when it comes to support tickets. Translation? We resolve them before they get a chance to negatively impact our programs. For employers, TCH means meticulous attention to detail, proactive consultation, and unyielding strategic support. Our job is to energize their programs and maximize engagement for years on end. The only way to do that is with top-notch service that’s delivered by creative, nurturing problem-solvers.